Please be sure to include your order # and reason for your return when submitting your request.Īll items must be returned as new in their original packaging, including all accessories and cables. To set up a return for refund please visit /contact. Shipping cost is not refundable and returns must be shipped prepaid by the customer. There is a 15% restocking fee that will be calculated based on the price of the product once the item is refunded. If an RMA is not obtained prior to shipping, the returned product will be refused and returned to sender. All returns must be accompanied by a valid return authorization number (RMA) issued by Victrola. All items must be returned as new in their original packaging, including all accessories and cables. Missing items will be charged based on suggested retail prices. We offer a 30-day money back guarantee on all products purchased from. We are unable to ship to International, PO Box, or APO/FPO addresses.
Shipping is available to the 48 contiguous United States. All products will be shipped via UPS or FedEx Next Day Air. Overnight Shipping: allow 1-2 business days for delivery. Albums will be shipped via USPS Priority Mail all other products via UPS or FedEx 2-Day Air. Albums will be shipped via USPS Media Mail all other products via UPS or FedEx Ground.Įxpedited Shipping: allow 2-5 business days for delivery. Standard Shipping: allow 7-10 business days for delivery. Orders sent to an address entered incorrectly will not be refunded or replaced. We are unable to redirect to an alternate shipping address once an order is placed. Please ensure your address is entered correctly. However, please allow 1-3 business days for your order to process when calculating delivery dates. We make every effort to ship your order as soon as possible. Tracking information will be sent as items are shipped. If your order contains multiple items, it may ship from different warehouse locations.
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